Terms of service

1. Introduction

Welcome to Unisex Skincare. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before using our site. If you do not agree to these Terms, please do not use our website.

2. About Us

Unisex Skincare is an online retailer offering skincare products for all skin types and genders, operating within the Republic of South Africa.

3. Eligibility

By using our website, you confirm that you are:

At least 18 years of age, or have the consent of a parent or legal guardian

Legally capable of entering into a binding agreement

Not prohibited from purchasing our products under any applicable law

4. Products

All products listed on our website are subject to availability.

We reserve the right to discontinue any product at any time without notice.

Product images are for illustrative purposes only. Colours and packaging may vary slightly from what is displayed.

We make every effort to describe our products accurately, but we do not warrant that descriptions are complete, current, or error-free.

5. Pricing

All prices are displayed in South African Rand (ZAR) unless stated otherwise.

We reserve the right to change product prices at any time without prior notice.

In the event of a pricing error, we reserve the right to cancel or refuse any order placed at an incorrect price.

6. Orders & Payment

Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or decline any order.

Orders are confirmed once payment has been successfully processed.

We accept payment via our secure payment gateway. All transactions are encrypted and processed in accordance with PCI DSS standards.

We do not store your card or banking details on our servers.

7. Shipping & Delivery

We deliver within South Africa. Delivery times and costs will be displayed at checkout.

Delivery timeframes are estimates and not guaranteed. We are not liable for delays caused by couriers or circumstances beyond our control.

Once an order has been dispatched, you will receive a tracking number to monitor your delivery.

Risk of loss or damage to products passes to you upon delivery.

8. Returns & Refunds

We want you to be satisfied with your purchase. If you are unhappy with your order, please contact us within 7 days of receiving your products.

Products must be returned unused, in their original packaging, and in a resalable condition.

We do not accept returns on products that have been opened or used, unless the product is defective or damaged.

Refunds will be processed within 7–10 business days of receiving and inspecting the returned item.

Shipping costs for returns are the responsibility of the customer unless the return is due to a fault on our part.

9. Skincare Disclaimer

Our products are intended for general skincare use. They are not intended to diagnose, treat, cure, or prevent any medical condition or skin disease.

We recommend performing a patch test before using any new skincare product.

If you have a known skin condition, allergy, or sensitivity, please consult a dermatologist or healthcare professional before use.

We are not liable for any adverse reactions resulting from the use of our products when used contrary to the provided instructions.

10. Intellectual Property

All content on this website, including but not limited to text, images, logos, product descriptions, and graphics, is the property of Unisex Skincare and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

11. User Conduct

When using our website, you agree not to:

Use the site for any unlawful or fraudulent purpose

Attempt to gain unauthorised access to any part of the website

Post or transmit harmful, offensive, or misleading content

Interfere with the functionality or security of the website

12. Limitation of Liability

To the fullest extent permitted by South African law, Unisex Skincare shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the amount paid by you for the specific product or order in question.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

15. Consumer Rights (CPA)

Nothing in these Terms limits or excludes any rights you may have under the Consumer Protection Act 68 of 2008 (CPA). You retain all statutory rights afforded to you as a consumer in South Africa.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of the website following any changes constitutes your acceptance of the updated Terms.

17. Contact Us

If you have any questions about these Terms of Service, please contact us: info@unisexskincare.co.za