Privacy policy
1. Introduction
This Privacy Policy describes how Unisex Skincare ("Unisex", "we", "us", or "our") collects, uses, processes, stores, and discloses your personal information when you:
Visit unisexskincare.co.za (the “Site”)
Purchase products or services from us
Engage with us as a retail, wholesale, or manufacturing client
Communicate with us in any manner
For purposes of this Privacy Policy, “you” and “your” refers to any customer, website visitor, supplier, business partner, or other individual whose personal information we collect.
By accessing or using our Services, you agree to the collection and use of your personal information in accordance with this Privacy Policy and applicable data protection laws, including the Protection of Personal Information Act, 4 of 2013 (POPIA).
If you do not agree, please refrain from using our Services.
2. Information We Collect
We may collect the following types of information:
Personal Information
Name and surname
Email address
Phone number
Shipping and billing address
Payment details (processed securely via our payment gateway)
Automatically Collected Information
IP address and browser type
Pages visited and time spent on site
Referring URLs
Device and operating system information
3. How We Use Your Information
We use your information to:
Process and fulfil your orders
Communicate with you about your orders, deliveries, and returns
Send promotional emails and skincare tips (you may opt out at any time)
Improve our website, products, and customer experience
Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties.
4. How We Share Your Information
We may share your information only in the following circumstances:
Courier & Delivery Partners: Your name, address, and contact details are shared with our delivery partners solely for the purpose of fulfilling your order.
Payment Processors: Payment information is handled by our secure payment gateway. We do not store your card or banking details.
Legal Requirements: If required by South African law or a valid legal process.
Business Transfer: In the event of a merger or acquisition, your data may be transferred as part of business assets.
5. Payment Processing
All payments are processed through a secure, encrypted payment gateway. We do not store your credit card or banking details on our servers. Your financial information is handled in accordance with PCI DSS standards.
6. Cookies
Our website uses cookies to enhance your browsing and shopping experience. Cookies help us remember your preferences, keep items in your cart, and understand how visitors interact with our site. You may disable cookies through your browser settings, though this may affect certain functionality such as the shopping cart.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss. However, no method of transmission over the internet is 100% secure.
8. Your Rights (POPIA)
In accordance with the Protection of Personal Information Act (POPIA), you have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to the processing of your personal information
Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, please contact us using the details below.
9. Retention of Information
We retain your personal information only for as long as necessary to fulfil your order, maintain records as required by law, or as outlined in this policy. Order records may be retained for up to 5 years for accounting and legal compliance purposes.
10. Third-Party Links
Our website may contain links to external websites, blogs, or social media platforms. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
11. Children's Privacy
We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
13. Third Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before submitting personal information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: info@unisexskincare.co.za
Tefran Packaging
Trading as Unisex Skincare
88 Richards Drive
Innovation Worx
Halfway House
Midrand
1685